Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Designation | Contact Person Name | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Ranvir Singh | D307 Karuna Sagar, Kanadiya, Indore, Madhya Pradesh, 452016 | +91 9691536857 | redwoodfinan@gmail.com | Mon-Sat 09 AM – 05 PM |
| Head of Customer Care | Ranvir Singh | D307 Karuna Sagar, Kanadiya, Indore, Madhya Pradesh, 452016 | +91 9691536857 | redwoodfinan@gmail.com | Mon-Sat 09 AM – 05 PM |
| Compliance Officer | Ranvir Singh | D307 Karuna Sagar, Kanadiya, Indore, Madhya Pradesh, 452016 | +91 9691536857 | redwoodfinan@gmail.com | Mon-Sat 09 AM – 05 PM |
| CEO | — | — | — | — | — |
| Principal Officer | Ranvir Singh | D307 Karuna Sagar, Kanadiya, Indore, Madhya Pradesh, 452016 | +91 9691536857 | redwoodfinan@gmail.com | Mon-Sat 09 AM – 05 PM |
The above-mentioned details facilitate complainants to approach the concerned Research Analyst before filing a complaint with SEBI. For more details visit:
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you may escalate it to the SEBI SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
If you are not satisfied with the resolution through our support or the SCORES platform, you may access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in