A. Vision and Mission Statements for Investors
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of Business Transacted by the Research Analyst with respect to Investors
- ➝ To publish research report based on the research activities of the RA
- ➝ To provide an independent unbiased view on securities
- ➝ To offer unbiased recommendation, disclosing financial interests in recommended securities
- ➝ To provide research recommendation based on analysis of publicly available information and observations
- ➝ To conduct audit annually
- ➝ To ensure that advertisements follow the Advertisement Code for Research Analysts
- ➝ To maintain records of interactions with all clients including prospective clients
C. Details of Services Provided to Investors
Onboarding of Clients
- ➝ Sharing of terms and conditions of research services
- ➝ Completing KYC of fee paying clients
Disclosure to Clients
- ➝ To disclose all material information required for investors to make informed decisions
- ➝ To disclose use of Artificial Intelligence tools in providing research services
- ➝ To disclose conflicts of interest when distributing third-party research reports
- ➝ To disclose conflicts between research services and other activities of the research analyst
- ➝ To distribute research reports to clients without discrimination
- ➝ To maintain confidentiality until research is publicly available
- ➝ To protect client data privacy and prevent unauthorized use
- ➝ To disclose timelines for services provided
- ➝ To provide clear guidance when recommending complex financial products
- ➝ To treat all clients with honesty and integrity
- ➝ To maintain confidentiality of client information
D. Grievance Redressal Mechanism
Mode of Filing Complaint with Research Analyst
In case of any grievance, an investor may approach the concerned Research Analyst. The grievance will be addressed as soon as possible but not later than 21 days from receipt.
Mode of Filing Complaint on SCORES or with RAASB
- ➝ SCORES 2.0 – SEBI's centralized grievance redressal system
- ➝ Website: https://scores.sebi.gov.in
- ➝ First review by designated body (RAASB)
- ➝ Second review by SEBI
- ➝ Complaint can also be sent to the designated RAASB email
If the investor is not satisfied with the resolution, they may file the complaint on the SMARTODR platform for resolution through online conciliation or arbitration.
Physical Complaints Address
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (E)
Mumbai – 400051
E. Rights of Investors
- ➝ Right to Privacy and Confidentiality
- ➝ Right to Transparent Practices
- ➝ Right to Fair and Equitable Treatment
- ➝ Right to Adequate Information
- ➝ Right to Initial and Continuing Disclosure
- ➝ Right to receive all statutory and regulatory disclosures
- ➝ Right to Fair and True Advertisement
- ➝ Right to Awareness about Service Parameters
- ➝ Right to be informed of service timelines
- ➝ Right to grievance redressal
- ➝ Right to exit financial products as per terms
- ➝ Right to guidance when dealing with complex financial products
- ➝ Additional rights for vulnerable consumers
- ➝ Right to access services even if differently abled
- ➝ Right to provide feedback on financial products and services
- ➝ Right against unfair or one-sided financial agreements
F. Expectations from Investors
Do's
- ➝ Always deal with SEBI registered Research Analysts
- ➝ Verify the RA registration certificate
- ➝ Check SEBI registration number
- ➝ Review disclosures in research reports before investing
- ➝ Pay fees only through banking channels
- ➝ Check recommendations before investing
- ➝ Ask questions and clarify doubts with your Research Analyst
- ➝ Seek guidance when investing in complex financial products
- ➝ Be aware you can stop services as per agreement
- ➝ Provide feedback regarding services received
- ➝ Ensure regulatory compliance in service agreements
- ➝ Inform SEBI if guaranteed returns are offered
Don'ts
- ➝ Do not provide funds to the Research Analyst for investment
- ➝ Do not trust misleading advertisements or rumors
- ➝ Avoid limited-time offers or incentives from analysts
- ➝ Do not share trading, demat, or banking credentials